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    Culture & Operating Principles (StayX)

    Effective date: February 1, 2025
    Contact: connect@stayx.net

    Purpose: Our culture defines how we build StayX and serve travelers, hosts, and partners.

    1) Core Values

    • Traveler First: Optimize for trust, savings, clarity.

    • Ownership & Clarity: Single-threaded owners, written decisions, measurable goals.

    • Speed with Safety: Ship quickly; never compromise on security, compliance, or funds safety.

    • Truth-Seeking: Candid debate, experiments, and data over ego.

    • Earned Trust: Keep promises; document decisions; proactive communication.

    • One Team: High standards, direct feedback, low ego, celebrate wins.

    2) Decision Principles

    • Utility, Not Speculation: STAYX exists to unlock travel utility (rewards, credits, discounts, access). It is not an investment.

    • Simple > Clever: Users should “get it” in seconds.

    • Default Transparent: Fees, protocol rules, incident postmortems (as applicable).

    • Regional Reality: Localize language, payments, compliance for priority markets.

    • Security by Design: Threat-modeling and reviews before launch; secure key/secret management.

    3) Operating Norms

    • Docs or It Didn’t Happen: PRDs, RFCs, postmortems in a shared workspace.

    • Weekly Cadence: Goals/metrics/blockers reviewed weekly; decisions recorded.

    • Responsible Launches: Feature flags, staged rollouts, rollback plans.

    • Vendor Hygiene: Due diligence for KYC/AML, payments, analytics, and travel partners.

    • Support SLAs: Clear response times; empathetic service.

    4) Communication

    • Default Public (Internal): Shared channels over DMs for work topics.

    • Disagree & Commit: Debate hard, decide, then execute together.

    • Plain Language: No jargon in user-facing copy; test with real users.

    5) Compliance & Ethics

    • KYC/AML where required; refuse service when mandated.

    • Marketing Integrity: No misleading claims; disclose material terms/risks; no investment framing.

    • Data Privacy: Minimize data; use only for stated purposes; honor user rights.

    • Conflicts of Interest: Disclose and remediate.

    6) Inclusion & Well-Being

    • Respect: Zero tolerance for harassment/discrimination.

    • Flexibility: Remote-friendly practices; clear cross-time-zone handoffs.

    • Growth: Feedback culture, learning budgets, fair reviews.

    7) Incident Response

    • Defined severity levels; on-call rotations; timely user comms as appropriate.

    • Postmortems within 5 business days; action items tracked to closure.

    8) Updates

    This Culture document evolves with StayX. Propose changes via RFC; leadership signs off after team review.
    Questions: connect@stayx.net